Why does my website work with www but not without it?

Why does my website work with www but not without it?

The www address and the domain without that prefix can have different configurations. One working does not necessarily mean the other is set up correctly.

Check that the active DNS zone contains the records your hosting provider requires for both addresses. Then check that your hosting service accepts both versions and that your HTTPS certificate covers them. If you want one main address, configure the other version to redirect to it. Changing DNS records does not automatically create this redirect. Before making changes, save the existing configuration and avoid deleting records used for email.

RELATED QUESTIONS

Here are a few more questions whose answers may interest you. We answer important, practical questions for our customers.

SUBSCRIBE TO OUR NEWSLETTER

Join our newsletter. We only use it to share important information.

Newsletter subscription illustration