Company Information
Identification details of MIRAKL SRL, the operator of GazduireOnline.ro: registered office, tax ID, trade register, contact, ANPC and authority contact point.
This is a translation. In case of any discrepancy, the Romanian version prevails. Read the Romanian version
This page gives the identification details of the company that operates GazduireOnline.ro and sells the services presented on the website, the information required by Article 5 of Romanian Law no. 365/2002 on electronic commerce, our points of contact and the authorities you can turn to.
1Company details
| Name | MIRAKL SRL |
|---|---|
| Legal form | Limited liability company (SRL), Romanian legal entity |
| Registered office | Str. Buciumului nr. 52, bl. 51-41, sc. 1, ap. 13, Craiova, Dolj County, postal code 200813, Romania |
| Trade Register number | J2006002203166 |
| Tax identification number (CUI) | 19276334 |
| VAT number | RO19276334 – VAT payer, applying the VAT cash accounting scheme ("TVA la încasare") |
| Brand and website | GazduireOnline.ro – https://gazduireonline.ro |
| Client area | https://gazduireonline.ro/account |
Web hosting and domain name reselling do not require prior authorisation. MIRAKL SRL is the seller of the services and the issuer of the invoices; online card payments are processed by NETOPIA Financial Services S.A. (NETOPIA Payments).
2Contact
- e-mail: [email protected] (including for complaints);
- the contact form on the website;
- support tickets in the client area.
Languages: Romanian and English. Telephone support will be available soon.
3Prices and VAT
Service prices are set in euros (EUR) and include VAT, as required by law. Payment and invoicing are in Romanian lei, at the BNR rate plus 1% on the day the invoice is issued; the total is shown to you before you place the order. Services are delivered electronically, with no delivery costs. Details are in the Terms and Conditions and the Delivery and Activation Policy.
4DSA points of contact
Under Articles 11 and 12 of Regulation (EU) 2022/2065 on digital services (DSA):
- single point of contact for Member State authorities, the European Commission and the European Board for Digital Services: [email protected];
- single point of contact for recipients of the service: [email protected];
- accepted languages: Romanian and English;
- reporting illegal content: the Report abuse form. The procedure is described in the Acceptable Use Policy.
5Supervisory authorities
| Authority | Area | Website |
|---|---|---|
| National Authority for Consumer Protection (ANPC) | Consumer protection | https://anpc.ro |
| National Supervisory Authority for Personal Data Processing (ANSPDCP) | Personal data protection | https://www.dataprotection.ro |
| National Authority for Management and Regulation in Communications (ANCOM) | Digital Services Coordinator (DSA) | https://www.ancom.ro |
6Alternative dispute resolution (SAL)
If you are a consumer and we have not been able to resolve a complaint together, you can turn to the alternative dispute resolution entities through the ANPC platform:
The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025, when Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228; we therefore no longer display a link to it. You still have the right to go to court.
7Legal documents
- Terms and Conditions
- Privacy Policy
- Cookie Policy
- Right of withdrawal and refunds
- Withdraw from the contract here
- Acceptable Use Policy
- Report abuse / illegal content
- Data Processing Agreement
- Delivery and activation of services
The information on this page applies from 27 October 2026. In case of any discrepancy between the Romanian version and the English translation, the Romanian version prevails.
Questions about this document?
Write to us and we will reply as soon as possible, in Romanian or English. To withdraw or to report abuse, please use the dedicated forms.