Delivery and Service Activation

The services sold by MIRAKL SRL on GazduireOnline.ro are digital services. This page explains how they are "delivered", meaning activated, and the usual timeframes for each type of service.

We do not deliver physical products and do not charge delivery costs. Services are activated electronically, on our servers or with the domain registries, and the information you need is sent to you by e-mail and is available in the client area on GazduireOnline.ro (https://gazduireonline.ro/account). The services can be used from anywhere over the internet.

This applies to shared hosting, WordPress hosting and cloud hosting plans (and, when available, to VPS and dedicated servers, with the timeframes stated in the plan description).

1. You place the order and pay online by card through NETOPIA Payments.
2. Once payment is confirmed, the hosting account is normally created automatically.
3. You receive the access details and setup instructions by e-mail.

Online orders include the request for an immediate start. If you are a consumer and asked us in advance, by email, for the service to start only after the withdrawal period, activation takes place after the 14 days end (see Right of withdrawal).

1. You check the domain's availability and order it (for example on gazduireonline.ro/checkout), filling in the registrant details.
2. Once payment is confirmed, we submit the registration request to the registry for the extension (ROTLD for .ro, EURid for .eu, or the partner registrar for .com and other extensions).
3. The domain is considered registered after the registry confirms it. You receive a confirmation e-mail.

Registration normally happens within a few minutes of payment confirmation, but the timeframe depends on the registry. Some extensions or sub-zones (for example .tm.ro) require checks of documents or additional conditions and may take longer. For some extensions the registrant's e-mail address must be confirmed; follow the instructions in the verification e-mail.

If the domain has been registered by someone else in the meantime, if the registry rejects the request, or if you do not meet the eligibility conditions (for example for .eu), we let you know and refund the amount paid for the domain.

Online domain orders include the consent to immediate registration. If you are a consumer and asked us in advance, by email, for registration only after the withdrawal period, the domain is registered after the 14 days end, if it is still available.

1. You obtain the authorisation code (EPP code) from the current registrar, where the extension uses one, and make sure the domain is not locked for transfer.
2. You place the transfer order, enter the EPP code and pay.
3. Once payment is confirmed, we initiate the transfer with the registry.
4. The transfer completes once the registry and, where applicable, the current registrar or the registrant confirm it (for example by approving a confirmation e-mail).

For .ro domains (including .com.ro, .org.ro and the other .ro extensions) the transfer is free: the registrant stays the same, only the registrar changes, and the expiry date does not change (the transfer does not add a year). There is nothing to pay and the transfer starts as soon as the order is placed. If the transfer key is not accepted, the domain shows as pending in your account and you can enter a new key there.

How long a transfer takes depends on the extension, the registry and the current registrar: it can take a few minutes or a few days (for some generic domains, up to about 5–7 days). A transfer may fail if the EPP code is wrong, if the domain is locked, has expired, or was recently registered or transferred, or if the current registrar or the registrant rejects the transfer. In that case we let you know, and if the transfer cannot be completed we refund the amount paid for it.

• Pending payment: activation starts only after NETOPIA Payments confirms the payment. If the payment is still being processed or needs additional authentication with your bank (for example 3-D Secure), the order remains "pending" until it is confirmed.
• Declined payment: if the payment fails, the service is not activated. You can retry the payment from the client area, from the unpaid invoice.
• Manual checks: some orders may be checked manually by our team, for example to prevent fraud, to verify domain registrant data (a legal obligation under NIS2) or for plans that need special configuration. In that case we may contact you by e-mail for clarification or documents. The activation timeframe starts once the check is complete.
• If an order cannot be approved, we cancel it and refund the full amount paid, using the same payment method.

• Access details (for example the control panel address, username, name servers) and activation confirmations are sent to you by e-mail, to the address in your client account.
• Information about your services, invoices and order status is available at any time in the client area.
• Please also check your spam folder. Keep your access details safe and change your password after the first login.

If the service has not been activated within the timeframes above, or you have not received the e-mail with your access details, write to us at [email protected] or use the contact form, quoting your order number. The full conditions are in the Terms and Conditions.