Terms and Conditions

These Terms and Conditions (the "Terms") govern the contract between MIRAKL SRL and anyone who orders services on GazduireOnline.ro or in the client area. Please read them before placing an order. By placing an order you confirm that you have read and accept them, together with the documents they refer to.

The services are sold and invoiced by:

• MIRAKL SRL, registered office at Str. Buciumului nr. 52, bl. 51-41, sc. 1, ap. 13, Craiova, Dolj County, postcode 200813, Romania;
• registered with the Trade Register under no. J2006002203166, fiscal code (CUI) 19276334, VAT number RO19276334 (VAT payer under the "VAT on cash receipt" scheme, "TVA la încasare");
• e-mail: [email protected]; brand and website: GazduireOnline.ro (https://gazduireonline.ro).

We act in the following roles:

• Merchant (seller): we are the legal entity that sells the services, collects payment and issues the invoice. Card payments are processed by NETOPIA Payments, but the contract is concluded solely with us.
• Hosting service provider: for hosting services we store information provided by the customer, within the meaning of Regulation (EU) 2022/2065 on digital services (the "DSA").
• Domain name reseller: for domains we act as a partner or reseller of the registries (for example ROTLD for .ro and EURid for .eu) and of an accredited partner registrar. The domain is not our property; we pass the order to the registry or registrar on your behalf.

The customer may be a consumer (a natural person acting for purposes outside their trade, business, craft or profession) or a business (a legal person, or a natural person acting for professional purposes). Some provisions apply differently depending on this status, as stated expressly where relevant. You choose the capacity in which you buy when you place the order.

• Site: gazduireonline.ro, including its English version.
• Client area: the billing and service management system available in your account on GazduireOnline.ro (https://gazduireonline.ro/account).
• Service: any service ordered (hosting, domain, other services), as described in the chosen plan.
• Plan: the package chosen, with the resources, features, billing period and price shown on the site at the time of the order.
• Content: any files, data, software, e-mails, databases or other information that the customer or their users store or transmit through the service.
• Acceptable Use Policy (AUP): the document available at Acceptable Use Policy, which forms an integral part of these Terms.

We currently offer:

• shared web hosting, WordPress hosting and cloud hosting;
• domain name registration and transfer (.ro, .com, .eu and other extensions shown on the site).

Virtual private servers (VPS) and dedicated servers are announced as "coming soon" and cannot be ordered yet. If and when they become available, these Terms will apply to them, together with the specific conditions shown in the description of the relevant plan.

The main characteristics of each service (resources, limits, billing period, price, any SLA) are those shown on the plan page and in the shopping cart at the time of the order. Our servers are located in data centres in the European Union.

For digital services supplied to consumers, you benefit from the legal guarantee of conformity provided by law (Government Emergency Ordinance no. 141/2021 on certain aspects of contracts for the supply of digital content and digital services).

4.1. Technical steps

1. You choose the service (hosting plan or domain) on the site and add it to the cart, through the site's order page (for example gazduireonline.ro/checkout for domains) or directly in the client area.
2. You create a client account or log in to an existing one and fill in the billing details and, for domains, the registrant details.
3. You review the order summary: services, period, total price including VAT, duration and renewal conditions.
4. You tick the box accepting these Terms and the Acceptable Use Policy and, if you are a consumer, the options regarding the immediate start of the service (see Right of withdrawal).
5. You press the final order button, which states that placing the order involves an obligation to pay.
6. You pay online by card through NETOPIA Payments.

The contract is concluded when you place the order with the final button and we confirm receipt of the order by e-mail without delay. We send you confirmation of the contract on a durable medium (e-mail) before performance of the service begins.

4.2. Correcting input errors

Before placing the order you can check and correct the data entered at any time: you can modify or remove items from the cart, change the billing period, go back to previous steps and edit your account and billing details. If you notice an error after placing the order, write to us immediately at [email protected]. For domains, please check the name and extension carefully before ordering: once submitted to the registry, a domain registered by mistake usually cannot be changed or cancelled.

4.3. Contract language

The contract is concluded in Romanian. We also provide an English version of these Terms. In case of inconsistency, the Romanian version prevails, unless the English version is more favourable to a consumer.

4.4. Storage of the contract

We keep the order, the invoice and the version of the Terms accepted on the date of the order. You can access them at any time in the client area (orders, invoices, services) and in the confirmation e-mails you received. The current version of the Terms is permanently published on this page; on request, we will send you the version in force on the date of your order.

4.5. Codes of conduct

We have not subscribed to any code of conduct.

• To order and manage services you need an account in the client area. You must be at least 18 years old and have full legal capacity, or act on behalf of a legal person that you legally represent.
• Account data (name, address, e-mail, billing details) must be true, complete and up to date. We use the e-mail address in the account for all contractual notices.
• You are responsible for keeping your password and access details confidential and for all activity carried out from your account. Tell us immediately if you suspect unauthorised use.
• We may request, proportionately, documents confirming identity or billing details, in particular to prevent fraud or to verify domain registrant data (see section 20).

• Prices are set and displayed in euro (EUR).
• Payment and invoicing are in Romanian lei (RON). Euro prices are converted into lei at the National Bank of Romania (BNR) rate plus 1%, valid on the day the invoice is issued. The amount in lei is shown to you before payment and is the same on the invoice and on the card payment.
• The prices shown include VAT at the legal rate in force. Before you place the order, we show you the total price and the amount of VAT it contains; the invoice shows the VAT separately.
• For renewable services, we show the price for each billing period (for example monthly or yearly) and the renewal price, if it differs from the price of the first period (for example in the case of a promotion).
• There are no delivery costs. Any additional fees (for example restoration fees for an expired domain charged by the registry) are shown before you order them.
• Prices are not personalised on the basis of automated decision-making.
• Price reductions are displayed in accordance with the legislation on price indication.

Payment is made online by card (Visa, Mastercard) through the payment processor NETOPIA Payments (NETOPIA FINANCIAL SERVICES S.A.). Payment takes place on NETOPIA's secure page; we never see or store your full card details. We receive only the transaction confirmation and masked card data.

The accepted payment methods are shown at the latest at the start of the ordering process. We do not charge extra fees for payments. The bank that issued your card may apply its own currency conversion fees under your contract with it.

• We issue invoices electronically. You will find them in the client area and receive them by e-mail. Where the law requires, the invoice is also sent through the national RO e-Factura system.
• For consumers, transmission through RO e-Factura uses the data required by law. We do not ask for your personal numeric code (CNP) unless the law requires it; otherwise we use the generic code provided by law.
• Renewal invoices are generated automatically before the due date and sent to you by e-mail, together with payment reminders.
• Invoices carry the mention "TVA la încasare" (VAT on cash receipt), in line with our tax regime.

Hosting services are normally activated automatically after payment is confirmed: usually within a few minutes, at the latest within 2 working days. Domains are submitted to the registry after payment is confirmed; transfers depend on the EPP code (authorisation code) and the current registrar. Details are set out on the Delivery and activation of services page. There is no physical delivery.

10.1. Term and renewal

• Services are contracted for the billing period chosen at the time of the order (for example 1 month, 1 year, or several years for domains).
• Services renew for the same period unless you cancel them before the due date. Renewal takes effect once the renewal invoice is paid; we do not charge your card automatically without your consent.
• You can cancel a service at any time from the client area (cancellation request) or by e-mail. Cancellation takes effect at the end of the period already paid, unless you request immediate cancellation. Cancellation does not entitle you to a refund of the current period, except for the statutory right of withdrawal of consumers and the situations provided in section 15.
• There is no minimum contract term longer than the billing period chosen.

10.2. Non-payment of hosting services

1. If the renewal invoice is not paid by the due date, we send you reminders by e-mail.
2. If the invoice is not paid within 7 days of the due date, the service may be suspended. During suspension, websites and e-mail accounts are not accessible, but the data is still kept. The service is reactivated after payment.
3. If the invoice is not paid within 30 days of suspension, the service ends and the content may be permanently deleted, with no possibility of recovery. We will notify you by e-mail before deletion.

10.3. Domain expiry

• Domains must be renewed before their expiry date. If a domain is not renewed in time, it expires and follows the rules of the registry for that extension.
• For .ro domains, a domain that is not renewed enters the "pendingDelete" status and is deleted after 90 days, according to ROTLD rules. During this period the domain can usually be reactivated by paying the maintenance fee.
• For other extensions (.com, .eu and others), the grace, redemption or quarantine periods set by the relevant registry or registrar apply. Restoring a domain in the redemption period may involve an additional fee set by the registry, which we communicate to you before you order it.
• After deletion, the domain becomes available for registration by anyone. We are not liable for the loss of a domain that was not renewed for reasons not attributable to us.

• We may change the prices of services only for objective reasons, such as: changes in costs charged by suppliers (data centres, domain registries, registrar, software licences), legislative or tax changes, or significant changes in exchange rates or inflation.
• We notify you of any price change by e-mail at least 30 days before it takes effect, stating the reason.
• The new price applies only from the next billing period. Periods already paid are not affected.
• If you do not agree with the new price, you may cancel the service before renewal, without penalty.
• A change in VAT imposed by law applies from the date set by law.
• Registry fees for domains may change by decision of the registries. In that case we apply the new price at the next renewal, after informing you in advance.

If you are a consumer, you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason, under the conditions described on the Right of withdrawal and refunds page. Special rules described there apply to domains.

You undertake:

• to use the services in accordance with the law, these Terms and the Acceptable Use Policy;
• to pay for the services on time;
• to provide true, complete and up-to-date data, including for domain registrants;
• to keep your access details safe and keep the applications you install (for example WordPress, themes and plugins) up to date, to avoid the account being compromised;
• to hold all rights, licences and consents needed for the content you host;
• to comply with data protection law for the personal data you process through the service. For that data you are the controller and we are the processor, according to the Data Processing Agreement;
• to respect the resource limits of the chosen plan;
• to keep your own backups of the content (see section 17).

You are responsible for your content and for the activity of the users you allow to access the service.

14.1. Content that is not allowed

You may not host or transmit illegal content or carry out activities prohibited by the Acceptable Use Policy, such as: child sexual abuse material, content that infringes intellectual property rights, phishing, malware, spam, cyber attacks, fraud, "cyberlocker" file-sharing services, streaming without rights, unauthorised gambling or cryptocurrency trading. The full list and details are in the AUP.

14.2. How we learn about problematic content

• Notices: anyone can report illegal content through the form on the Report abuse page (DSA art. 16). We confirm receipt of the notice and handle it in a timely, diligent, objective and non-arbitrary manner.
• Orders from authorities: we act on orders from competent judicial or administrative authorities, in accordance with the law.
• Own-initiative checks: we may use automated technical tools for infrastructure security (for example detection of malware, spam sending, attacks or abnormal resource use), and we may take into account reports from third parties, such as blocklists.

14.3. How we decide

• Decisions to remove content, disable access to it or suspend a service are taken or reviewed by a person in our team.
• Automated tools may apply temporary technical measures only for immediate security threats (for example limiting outgoing e-mail from a compromised account that sends spam). Such measures are reviewed afterwards by a person.
• We apply restrictions diligently, objectively and proportionately, with due regard to the rights and legitimate interests of all parties, including freedom of expression and information.
• Whenever possible, we first ask you to remove the content or fix the problem yourself before we take action.

14.4. Complaints

If you disagree with a decision we took about your content or service, or with how we handled a notice you sent, you can file a complaint by e-mail to [email protected] within 6 months of the decision, explaining your reasons. The complaint is reviewed by a person and you receive a reasoned decision. You may also turn to the competent courts or, if you are a consumer, to alternative dispute resolution bodies (see section 22). The Digital Services Coordinator for Romania is ANCOM (www.ancom.ro).

14.5. Points of contact

The single point of contact for authorities (DSA art. 11) and for recipients of the service (DSA art. 12) is [email protected]. The accepted languages are Romanian and English.

15.1. Grounds for suspension

We may suspend a service in whole or in part, or remove or disable access to specific content, only for objective reasons, such as:

• non-payment of the invoice, in accordance with section 10;
• breach of the law, of these Terms or of the Acceptable Use Policy;
• a serious risk to the security, integrity or operation of the infrastructure or of other customers (for example a compromised account, malware, attacks, spam sending, or resource use that affects other customers);
• an order from a competent authority;
• a substantiated notice about illegal content;
• false identification data, or data that cannot be verified, including domain registrant data;
• reasonable suspicion of payment fraud.

The measure is proportionate to the seriousness of the situation. Whenever possible, we warn you in advance and give you a reasonable time to remedy the issue. In urgent situations (security risks, manifestly illegal content, orders from authorities) we may act immediately and inform you afterwards.

15.2. Statement of reasons (DSA art. 17)

When we remove or disable your content, or suspend or terminate the service or your account for reasons related to content or a breach of the Terms, we send you by e-mail, at the latest when the measure is applied, a clear and specific statement of reasons that includes:

• the type of measure, its territorial scope and its duration;
• the facts and circumstances relied on, including whether the decision followed a notice or was taken on our own initiative;
• whether automated means were used for detection or for the decision;
• the legal ground, in the case of illegal content, or the contractual provision breached;
• the available means of redress: internal complaint, out-of-court dispute settlement and court action.

We do not send a statement of reasons where a competent authority prohibits it or where we have no valid electronic contact details. If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to the life or safety of persons, we inform the competent authorities, in accordance with DSA art. 18.

15.3. Termination of the contract

• By you: at any time, in accordance with section 10.1. As a consumer you also have the right of withdrawal.
• By us, for breaches: we may terminate the contract if the breach is serious (for example manifestly illegal content, fraud, attacks) or if it is not remedied within the time given. In that case we do not refund the current period, unless the law provides otherwise.
• By us, without fault on your part: we may stop providing a plan or service with at least 30 days' prior notice. In that case we refund the unused part of the paid period proportionally or offer you migration to an equivalent plan, at your choice.
• After termination, the content may be deleted. We recommend downloading your data before termination. Domains remain the registrant's: you can transfer them to another registrar, except where they are locked under the registry rules or by order of an authority.

We use all reasonable diligence to keep the services available and working properly (an obligation of means, not of result). Services may be interrupted temporarily for maintenance, security updates or technical incidents. Planned maintenance that may cause significant interruptions is announced in advance whenever possible.

• What we back up. For web, WordPress and cloud hosting plans we automatically back up the files, databases and e-mail in your account every day. Backups run at night, between 00:00 and 08:00, using specialised data-centre software, and are stored on servers separate from the ones your site runs on.
• How long we keep them. We keep 7 daily, 4 weekly and 3 monthly restore points. Older points are deleted automatically as new ones are created.
• How to restore. You can view and restore files, databases or e-mail yourself, at no cost, from the control panel (cPanel). If you need help, write to us and we will guide you.
• Limits. Backups are an additional safety measure, not an archive. They do not cover content deleted or changed before the oldest restore point kept, and in exceptional cases a restore point may be missing or incomplete (for example after a technical fault that night). For important content, especially online shops, we recommend you also keep your own copy outside our service. The limitations in section 18 apply to any data loss.
• Backups cannot be used to recover data after the contract has ended and the retention period set out in these terms has expired.

18.1. General provisions

• We are liable for the performance of our obligations in accordance with the law and these Terms.
• We are not liable for damage caused by: your content or that of your users; use of the service in breach of the Terms; the account being compromised because of weak passwords, outdated applications or lack of diligence on your part; acts of third parties for which we are not responsible; force majeure.
• As a hosting service provider, we are not liable for information stored at the request of customers, under the conditions of DSA art. 6, if we do not have actual knowledge of its illegal nature or if, once we become aware, we act expeditiously to remove it or disable access to it.

18.2. Consumers

If you are a consumer, our liability is as provided by law. Nothing in these Terms excludes or limits our liability for damage caused intentionally or through gross negligence, for death, personal injury or damage to health, or in other cases where the law does not allow liability to be limited. Nor does anything restrict the rights you have as a consumer, including those regarding the conformity of digital services.

18.3. Businesses

If you are a business, to the extent permitted by law:

• we are not liable for indirect damage, such as loss of profit, loss of customers, or loss of data for which you did not keep your own copies;
• our total liability for a service is limited to the amount paid for that service in the 12 months preceding the event that caused the damage.

These limitations do not apply to damage caused intentionally or through gross negligence, nor to death, personal injury or damage to health.

Neither party is liable for failure to perform its obligations caused by force majeure, meaning an external, unforeseeable, absolutely insurmountable and unavoidable event, within the meaning of art. 1351 of the Romanian Civil Code. Examples: natural disasters, war, acts of terrorism, epidemics, widespread failures of power or telecommunications networks, large-scale cyber attacks that cannot be avoided with reasonable measures, and acts of authorities. The affected party notifies the other party as soon as possible. If force majeure lasts more than 30 days, either party may terminate the contract, and amounts paid for the period not provided are refunded proportionally.

20.1. General rules

• The domain holder is the person named as registrant in the order. We register the domain in your name, not ours. The registrant is the owner of record in the registry database.
• Registering a domain grants only a right of use for the registration period, not a property right.
• You are fully responsible for choosing the name and you declare that you have the right to use it and that it does not infringe third-party rights (for example trademarks) or the law.
• The registrant's and contacts' data (WHOIS data) must be accurate, complete and up to date. Changes are made from the client area or at your request. False or incomplete data may lead to the domain being suspended or deleted by the registry.
• Registration is subject to availability. A domain is considered registered only after the registry confirms it; until then, the order does not guarantee that you will obtain the domain.
• Fees paid to registries are non-refundable after registration, transfer or renewal, including if the right of use is lost (for consumers, see Right of withdrawal).
• You have the right to transfer the domain to another registrar or partner. On request we provide the authorisation code (EPP), where the extension uses one, except where the domain is locked under the registry rules or by order of an authority.
• Registrant data is sent to the registry, to the partner registrar and, where applicable, published in WHOIS in accordance with each registry's policy. Details are in the Privacy Policy.

20.2. .ro domains (ROTLD)

• By ordering, you accept ROTLD's "Registration Rules" ("Reguli de înregistrare") and "Registration Contract" ("Contractul pentru înregistrare"), operated by the National Institute for Research and Development in Informatics – ICI Bucharest, available at www.rotld.ro. The registrant is a beneficiary of the contract with ROTLD, even when registration is made through us as a partner.
• ROTLD does not verify the data provided. Responsibility for its accuracy lies with the registrant.
• .ro domains are registered for periods of 1 to 10 years and require payment of the maintenance fee. A domain that is not renewed enters the "pendingDelete" status and is deleted after 90 days.
• Specific rules apply to some sub-zones (for example .tm.ro requires a registered trademark).
• Disputes about .ro domains are resolved first through mediation or arbitration, then by the Romanian courts. ROTLD does not arbitrate disputes between registrants and third parties.

20.3. .eu domains (EURid)

• A .eu domain may be registered only by persons eligible under art. 3 of Regulation (EU) 2019/517: Union citizens, wherever they reside; natural persons who are not Union citizens but reside in a Member State; undertakings established in the Union; organisations established in the Union. Eligibility may be extended to EEA states under the applicable decisions.
• When ordering, you declare that you meet the eligibility conditions. You accept the EURid Terms and Conditions and Registration Policy (eurid.eu).
• EURid may revoke a domain if the registrant is not, or is no longer, eligible, or if the data is inaccurate.

20.4. Generic domains (.com, .net and others, ICANN)

• Generic domains are registered through an ICANN-accredited registrar that is our partner. You accept the registrar's registration agreement and the applicable ICANN policies, including the transfer policy and the Uniform Domain-Name Dispute-Resolution Policy (UDRP).
• The rights and responsibilities of registrants are described in ICANN's "Registrants' Benefits and Responsibilities" (icann.org). Educational materials for registrants are available at icann.org.
• Under ICANN requirements, the registrant's e-mail address must be verified. If you do not confirm the address within the time stated in the verification e-mail, the registrar may suspend the domain until it is confirmed.
• Transfers may be temporarily restricted in certain situations provided by ICANN policies (for example right after registration, after a transfer or after a change of registrant).

20.5. Verification of registrant data (NIS2)

As an entity providing domain name registration services, we have a legal obligation (Directive (EU) 2022/2555 – NIS2, art. 28, and the Romanian implementing legislation) to collect and maintain accurate and complete registration data. To this end:

• we may verify the registrant's data (for example by confirming the e-mail address or phone number, or by requesting proportionate supporting documents);
• if the data cannot be verified or proves inaccurate and is not corrected within the time given, the domain may be suspended or, under the registry rules, deleted;
• data that is not personal data is published in accordance with the registry policy;
• in response to lawful and duly justified requests from legitimate access seekers (for example authorities), we provide registration data in accordance with the law, normally within 72 hours of receiving the request.

We process your personal data (account, billing, domains, security) as controller, in accordance with the Privacy Policy. For personal data contained in the content you host, we act as processor under the Data Processing Agreement, which forms part of the contract. Information about cookies is in the Cookie Policy.

• Complaints can be sent by e-mail to [email protected] or through the contact form. We confirm receipt and reply as soon as possible, normally within 30 days at most.
• If you are a consumer and are not satisfied with how your complaint was handled, you can contact the National Authority for Consumer Protection (ANPC, anpc.ro).
• You can also use alternative dispute resolution (ADR, "SAL" in Romanian) under Government Ordinance no. 38/2015, through the ANPC platform: reclamatiisal.anpc.ro.
• If a complaint cannot be settled amicably, we inform you on a durable medium (e-mail) that you can turn to the competent ADR entity.
• For complaints about personal data you can contact the Romanian data protection authority, ANSPDCP (www.dataprotection.ro).

• The contract is governed by Romanian law.
• If you are a consumer, the choice of Romanian law does not deprive you of the protection afforded by the mandatory provisions of the law of the country where you have your habitual residence. Disputes may be settled by the courts competent under the law, including the court of your domicile.
• If you are a business, disputes are settled by the competent courts at the registered office of MIRAKL SRL (Craiova).
• Before going to court, please contact us for an amicable settlement.

• We may change these Terms for valid reasons, such as: changes in legislation or registry rules, decisions of authorities, the introduction of new services, technical or security changes, or the clarification of provisions.
• Significant changes are notified to you by e-mail at least 30 days before they take effect, unless the law or an authority requires a shorter period.
• If you do not agree with the changes, you may terminate the contract before they take effect, without penalty, with a proportional refund of the unused part of the paid period.
• Orders placed before a change remain governed by the version accepted when ordering until the end of the paid period, except for changes required by law.
• The date of the last update is shown at the top of this page.

• If any provision of these Terms is declared void, the other provisions remain valid.
• The documents forming the contract are: these Terms, the Acceptable Use Policy, the Data Processing Agreement, the Right of withdrawal and refunds, the Delivery and activation of services page and the description of the plan ordered.
• Communications between the parties take place by e-mail and through the client area. You can contact us at [email protected]. Our full identification details are on the Legal information page.
• These Terms are in force from 29 October 2026.