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Where should I store API keys and application passwords so they are not exposed on my website?

Do not put secret keys in JavaScript sent to the browser, public pages or a Git repository. Visitors can read anything delivered to their browser. Keys explicit...

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Why does my browser download the website’s PHP files instead of displaying the pages?

If your browser downloads a PHP file, the server may be delivering source code instead of executing it. Treat this as a potential security incident: temporarily...

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My website’s SSL certificate has expired. What should I check before renewing it?

Check the expiry date and the domains covered by the certificate in your browser. Both the www and non-www addresses need coverage if you use them. If you have...

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My site works on Wi-Fi but not on mobile data. What should I check?

Test the same address on both connections and note the exact error message. Temporarily disable your VPN, if you use one, and try another browser. If you recent...

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WordPress cannot update plugins because it cannot write files. What should I check?

Check the full message and the directory it mentions: the cause may be file permissions, ownership or a storage limit. If application logs are available, look f...

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How can I get an alert if my website becomes unavailable?

You can set up an external monitoring service to check your website regularly and send alerts. Choose an important public page and send notifications to an emai...

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How can I stop other websites displaying images directly from my hosting?

You can limit this practice, known as hotlinking, with rules that check the HTTP Referer header on image requests. These rules can prevent other websites from e...

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Can I move to a smaller hosting plan if I no longer need all the resources?

Yes, you can move to a smaller hosting plan. When you downgrade with us, the resulting difference is issued as credit in your client account rather than a refun...

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Why do accented characters look wrong on my website but display correctly in the editor?

There is most likely a mismatch between the content’s encoding and the encoding declared by your website. Check that the page is served with UTF-8 in the HTTP h...

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How do I make a PDF on my website download instead of opening in the browser?

Configure the file response to include the Content-Disposition HTTP header with the value attachment, while keeping the correct content type, application/pdf. Y...

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