I ordered the same service twice. How do I avoid paying for both orders?

I ordered the same service twice. How do I avoid paying for both orders?

Before paying, compare the orders in your client account: the service, associated domain, billing period and each order reference. Similar names do not necessarily mean that the orders are duplicates. If you spot a duplicate, ask for clarification and specify exactly which order you want to keep.

Do not assume that an unpaid order is cancelled automatically or that deleting an email cancels the order. Ask for confirmation of its status before paying. If you have already paid for one order, mention this and provide the transaction reference, without sharing your full card number or security code.

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