Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
We keep the Billing and payments FAQ up to date.
If you can't find the answer you are looking for here, contact us at any time.
How can I pay?
Online by card (Visa or Mastercard), through NETOPIA Payments. You pay straight from the invoice page in your client account, and the payment is confirmed insta...
Which currency do I pay in?
Prices on the website are shown in euro, VAT included. If you are a client in Romania, you are invoiced and pay in lei, at the BNR rate of the invoice date plus...
Where do I find my invoices?
In your client account, under Invoices. The tax invoice is issued automatically after payment and you can download it as a PDF at any time.
When do I get the renewal invoice?
For hosting, the renewal invoice is issued 14 days before the due date; for domains, 30 days before expiry. You get an e-mail each time, plus a reminder if the...
Can I cancel an order?
If you are a consumer (private person), you have the legal right to withdraw from the contract within 14 days, under OUG 34/2014. For domains, this right ends o...
I received a payment message that looks suspicious. How can I check whether it is genuine?
If you are unsure, do not pay through the message. Open the GazduireOnline.ro website separately, sign in to your client account and compare the request with yo...
I paid by card, but the invoice is not showing in my account. What should I check?
Your tax invoice is issued automatically after payment and can be downloaded from your client account. If it is missing, first check whether your bank shows the...
Why is the invoice total in lei different from my estimate when I placed the order?
If you calculated the total using your bank’s exchange rate or the rate on the day you ordered, your estimate may differ from the invoiced amount. For clients i...
Does my card payment confirmation count as a tax invoice?
No. A payment confirmation and a tax invoice serve different purposes: the confirmation provides information about the transaction, while the invoice records th...
I’ve spotted incorrect details on my invoice. What should I do before sending it to my accountant?
Check exactly what is wrong: your name or company name, address or tax identification details. Compare the invoice with the correct information and make a note...
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Domain questions
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