How can I check which period a renewal invoice covers before paying?

How can I check which period a renewal invoice covers before paying?

Compare the invoice description with the service details in your client account: the domain or hosting package, the renewal term and the expiry date shown. The invoice date and payment deadline do not necessarily mark the beginning and end of the period being billed.

If the period is unclear or appears to overlap with a period you have already paid for, ask for clarification before paying. Include the invoice number and service identifier, together with a previous invoice reference if relevant. Do not work out the billing period solely from the date you received the renewal email.

RELATED QUESTIONS

Here are a few more questions whose answers may interest you. We answer important, practical questions for our customers.

SUBSCRIBE TO OUR NEWSLETTER

Join our newsletter. We only use it to share important information.

Newsletter subscription illustration