My account shows a renewal invoice for a service I don't recognise. What should I check?

My account shows a renewal invoice for a service I don't recognise. What should I check?

Compare the service name and billing period with your previous orders and the services you use. An older domain, an abandoned project or a technical name can make an invoice difficult to identify. If someone else manages your website, ask them what the service is used for before deciding you no longer need it.

If you still cannot identify it, ask for clarification and include the invoice number and the service name shown. Do not send passwords. Ask for confirmation of which service the invoice covers before paying it or requesting cancellation.

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