I received a renewal offer from an unfamiliar company. How can I check whether it is genuine?

I received a renewal offer from an unfamiliar company. How can I check whether it is genuine?

Do not pay simply because the message includes your domain name. It could be a marketing offer, an attempted scam or a request for payment for something other than domain renewal. Check the sender’s full email address and read exactly which service the payment covers.

If your domain is managed with us, access your client account using the address you already know rather than a link in the message, and check your existing invoices. Do not reply with passwords or authorisation codes. If you are unsure, email us at [email protected] or open a ticket in your client account, including the message but leaving out sensitive information.

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