Frequently asked questions: Domains
Find all information about Domains in one place. Our Domains FAQ is comprehensive and useful.
Domains
We keep the Domains FAQ up to date.
If you can't find the answer you are looking for here, contact us at any time.
I've changed my mind after registering a domain. Can I cancel it and get a refund?
For consumers, the 14-day right of withdrawal is lost once the domain has been registered. You should therefore not assume that you can cancel the registration...
Does registering a domain automatically protect my company or brand name?
No. Registering a domain is not the same as registering a trade mark and does not automatically give you exclusive rights to the name in every context. A domain...
Can a CAA record prevent an SSL certificate from being issued for my domain?
Yes. CAA records in DNS specify which certificate authorities may issue certificates for your domain. If an applicable rule does not allow the authority used fo...
I've received an email asking me to verify my domain contact email address. Do I need to act?
For some international domains, the registrar may ask you to verify your email address after registration or a change to your contact details. If you do not com...
How can I protect my domain against an unauthorised transfer?
Secure both your domain management account and its associated email address: use unique passwords and enable two-factor authentication wherever available. Do no...
Can I register the same name under .ro and .com and use both for one website?
Yes, provided both domains are available and you meet the requirements for each extension. They are registered separately: owning the .ro name does not automati...
My hosting provider gave me an IP address. Should I add an A or AAAA record for my domain?
The record type depends on the address you received: A is for IPv4, while AAAA is for IPv6. You do not need both if your provider supplied only one address. Als...
If I renew my domain early, do I lose the time remaining before it expires?
Usually, no. For an active domain, renewal adds the selected term to the existing expiry date rather than starting a new term on the payment date. Renewing earl...
How do I find out where to edit my domain’s DNS records?
DNS records are managed by the service hosting your domain’s active DNS zone, which is not necessarily your domain registrar or website hosting provider. Start...
Why can’t I add a CNAME record when other records already exist for the same name?
A CNAME record makes one DNS name an alias of another. It normally cannot coexist with A, AAAA, MX or TXT records for exactly the same name. For example, you sh...
Hosting questions
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Domain questions
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
STILL HAVEN’T FOUND IT? WE CAN HELP!
Our team is always ready to answer your questions or help solve any issue you encounter.
WE’RE HERE TO ANSWER YOUR QUESTIONS