I cannot access my client account and renewal is approaching. What should I do?

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I cannot access my client account and renewal is approaching. What should I do?

Try password recovery and check that you can access the email address associated with your account. If you receive a reset email, check your spam folder too. Avoid repeated guesses, and do not share your password or reset link with anyone. If you linked Google, Microsoft or Facebook, or set up a passkey, you can also sign in that way.

If you cannot regain access, email [email protected] from your account's email address and explain that renewal is approaching. Have the account holder’s name, the relevant domain or service, and an invoice or order reference ready. Ask about identity verification and the steps needed to pay. Do not assume that requesting assistance extends the renewal deadline.

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