Online by card (Visa or Mastercard), through NETOPIA Payments. You pay straight from the invoice page in your client account, and the payment is confirmed insta...
I paid by card, but the invoice is not showing in my account. What should I check?
Your tax invoice is issued automatically after payment and can be downloaded from your client account. If it is missing, first check whether your bank shows the payment as completed or only as a pending authorisation. Also make sure you are signed in to the account used to place the order.
If the payment appears complete but there is no invoice, ask for the transaction to be checked. Provide the order reference, payment date and transaction ID, if available. Do not send your full card number, security code or passwords. Avoid paying again until the first transaction’s status is clear.
