Can I receive a refund on a different card if my withdrawal request is accepted?

Este contenido solo está disponible en rumano e inglés; a continuación se muestra el texto en inglés.

Can I receive a refund on a different card if my withdrawal request is accepted?

For a consumer exercising a statutory right of withdrawal, the general rule is to refund the original payment method. A different method may be used if you expressly agree and do not incur any fees as a result of the refund.

If your card has expired or your bank account has closed, mention this when requesting the refund and ask your bank how incoming refunds are handled. Do not email your full card number, security code or authorisation codes. Requesting a different refund method does not mean it can automatically be used; clarify the procedure before providing any alternative bank details.

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