Online by card (Visa or Mastercard), through NETOPIA Payments. You pay straight from the invoice page in your client account, and the payment is confirmed insta...
I have paid the invoice, but I am still receiving payment reminders. What should I check?
Compare the invoice number in the reminder with the one you paid. Also check the service, billing period, amount and message date: the reminder may concern another renewal or may have been sent before your payment. Then check the invoice status in your client account and the transaction status in your banking app.
If reminders continue for the same invoice, ask for the payment to be checked and provide the invoice number, payment date and transaction reference, without sharing sensitive card details. Do not pay again simply because a reminder arrived; first establish whether any amount is actually outstanding.
