Online by card (Visa or Mastercard), through NETOPIA Payments. You pay straight from the invoice page in your client account, and the payment is confirmed insta...
How soon will I receive my refund after exercising my right of withdrawal?
For a valid withdrawal under Romanian Emergency Ordinance OUG 34/2014, we must issue the refund without undue delay and within 14 days of being informed of your decision to withdraw. The legal deadline does not start when we confirm that your request has been approved.
Keep your request and the related correspondence. If the deadline has passed and you cannot identify the refund on your bank statement, email us at [email protected] or open a ticket from your client account. Include the order reference, the request date and the expected amount, without sending your full card details.
