Online by card (Visa or Mastercard), through NETOPIA Payments. You pay straight from the invoice page in your client account, and the payment is confirmed insta...
My banking app shows the payment as pending. Should I pay again?
Do not repeat the payment straight away. A pending transaction may be a card authorisation that reserves the money without completing the payment. Check the transaction details in your banking app and any information available about your order in your client account. A reserved amount alone does not confirm that payment has been completed.
If the situation remains unclear, ask your bank to explain the transaction status and request a payment check for the relevant order. Include the date, amount and transaction reference, if available, but not your full card details. Trying again before checking could result in a duplicate payment.
