My banking app shows two payments for the same order. What should I do?

Ce contenu n'est disponible qu'en roumain et en anglais ; le texte anglais est affiché ci-dessous.

My banking app shows two payments for the same order. What should I do?

Check whether both transactions are completed or whether one is marked as pending or reserved. A temporary authorisation does not necessarily mean you have been charged twice. Avoid making another payment until you have clarified what happened.

Compare the amount, date and reference for each transaction with your order documents. Ask your bank to confirm their status, and send GazduireOnline.ro your order number and the relevant transaction details for review. If you share screenshots, hide your balance and unrelated information. Never send your full card number, CVV or authorisation codes.

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