Frequently asked questions: Hosting
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Hosting
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My website shows “500 Internal Server Error”. What should I check?
A 500 error means the server could not process the request, but it does not identify the cause on its own. Note when it happened and check any error logs availa...
I have an SSL certificate, but my browser says the page is not fully secure. What should I check?
Check the browser’s exact warning. An expired certificate or one that does not cover the address you are visiting is different from mixed content: an HTTPS page...
Why am I not receiving messages sent through my website’s contact form?
Send a test message and check the recipient address in the form configuration, including any typing errors. Look in the spam folder too. If the form keeps a sen...
How do I back up my website so I can restore it later?
A useful backup needs to contain your website files and its database, if the application uses one. Download the files over a secure connection and export the da...
What should I check before choosing hosting for a Python or Node.js application?
Not every hosting plan can run a Python or Node.js application. Before choosing one, check supported languages and versions, how the application starts, and whe...
Can I enable caching for my online shop without affecting baskets and orders?
You can use caching for an online shop, but pages personalised for individual customers need separate handling. Basket, checkout and customer account pages shou...
How do I choose hosting resources for a campaign that could attract lots of visitors?
Do not rely solely on estimated visitor numbers. Consider how many people may use the site at once, how complex the pages are and what visitors will do: reading...
How can I give a freelancer access to my site without sharing my client account password?
First, establish what the freelancer needs to do: edit content, transfer files or work on the database. Create a separate application account with only the perm...
My site needs a PHP extension. How can I check whether my hosting supports it?
Note the exact extension name and the application's requirements, including its supported PHP version. Check the hosting service's technical information or PHP...
What should I check if WordPress says “Error establishing a database connection”?
This message means WordPress cannot connect to its database. Possible causes include incorrect settings, insufficient permissions or a temporary database servic...
Hosting questions
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Domain questions
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
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