Frequently asked questions: Hosting
Find all information about Hosting in one place. Our Hosting FAQ is comprehensive and useful.
Hosting
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WordPress is stuck in maintenance mode after an update. What can I do?
WordPress can get stuck in maintenance mode if an update is interrupted. First, check whether the update is still running and avoid starting other updates at th...
How can I keep my website accessible only to my team until it is ready to launch?
For an unpublished website, use access restrictions rather than just a “Coming soon” page. Check whether your hosting environment supports server-level password...
How do I make my website use one address, either with or without www?
Choose your preferred address and check that both versions of the domain point to the correct hosting. For HTTPS redirects, the certificate must also cover the...
If I choose cloud hosting, who handles server updates and security?
That depends on the service and the level of management specified in the offer. “Cloud” does not automatically mean the provider updates the operating system, c...
How do I hide PHP errors from visitors while keeping them in a log for troubleshooting?
On a public website, error messages can reveal file paths or other technical details. Check the PHP settings available for your site: display_errors controls wh...
I've updated my website, but visitors still see the old version. What should I check?
Start by opening the page in a private browsing window and checking that your changes are published, rather than saved as a draft. If the issue only affects you...
How do I move WordPress from a subfolder to my domain's main address?
Before moving anything, save a copy of your files and database, and check whether the main directory already contains a website you could overwrite. Record the...
My website logs contain personal data. How can I manage them securely?
Access and error logs can contain IP addresses, email addresses or information submitted through forms. Check what your application and its plugins record, espe...
Why do my orders or scheduled posts show the wrong time?
The time shown can depend on your application settings, PHP’s time zone and how the database stores dates. These do not need to match: storing timestamps in UTC...
Can I use my website hosting to store and play videos?
You can publish videos on your website if the hosting environment and service terms allow it. Storage is not the only consideration, though: playback can genera...
Hosting questions
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Domain questions
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
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