Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
We keep the Billing and payments FAQ up to date.
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I haven’t received my renewal email. What should I check?
Check your spam folder and any other folders or categories where messages may be sorted automatically. Search for GazduireOnline.ro and check that the email add...
Can I send an invoice to my accountant without giving them access to my account?
Yes. You can download the tax invoice from your client account and send it separately to your accountant without sharing your account password. Before sending i...
My card payment was declined. What should I check before trying again?
Check your banking app to see whether the payment is declined, pending or completed. If the amount is reserved or the transaction status is unclear, ask your ba...
I have several domains and hosting services. How can I keep track of their renewals?
Keep a separate record for each domain and hosting service, using the information in your client account and the documents you receive. Note the name, billing p...
My banking app shows two payments for the same order. What should I do?
Check whether both transactions are completed or whether one is marked as pending or reserved. A temporary authorisation does not necessarily mean you have been...
My card expires before renewal. What should I check?
Payment is made online by card through NETOPIA Payments, from the invoice page in your client account. We don't store card details or charge renewals automatica...
I cannot access my client account and renewal is approaching. What should I do?
Try password recovery and check that you can access the email address associated with your account. If you receive a reset email, check your spam folder too. Av...
My banking app shows the payment as pending. Should I pay again?
Do not repeat the payment straight away. A pending transaction may be a card authorisation that reserves the money without completing the payment. Check the tra...
Which documents should I save before requesting closure of my client account?
Before requesting account closure, download the invoices you need and keep any relevant payment confirmations separately. Invoices can be downloaded from your c...
Which card details can I share when asking for help with a payment?
For an initial check, provide the order or invoice number, payment date, amount and transaction reference, if available. Do not send your full card number, CVV/...
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