Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
We keep the Billing and payments FAQ up to date.
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I paid the wrong invoice by mistake. What should I do?
Make a note of the invoice number you paid and the one you intended to pay. Check your client account to identify the services associated with each invoice, and...
My account shows a renewal invoice for a service I don't recognise. What should I check?
Compare the service name and billing period with your previous orders and the services you use. An older domain, an abandoned project or a technical name can ma...
I want to change my hosting plan. What should I do with the renewal invoice I've already received?
You can move to a larger plan or size directly from your client account; upgrades are applied automatically. If you move to a smaller size, the difference becom...
Can someone else pay my invoice for me?
Yes. An invoice can be paid with someone else's card, online through NETOPIA Payments, from the invoice page in your client account. The cardholder authorises t...
Is it safe to pay my invoice on a public computer or public Wi-Fi?
For an online payment, it is safer to use an up-to-date personal device and a trusted connection. On a public computer, you cannot easily check for software tha...
If I pay for my domain renewal, does that renew my hosting too?
A domain and web hosting are separate services, even when you use them for the same website. Paying an invoice for your domain should not be taken as confirmati...
I want to transfer my domain to another provider. What should I do with the renewal invoice?
Before deciding whether to pay the invoice, check the domain’s expiry date and the transfer status. Transfer rules and timescales can vary by domain extension,...
Can I pay an invoice in instalments?
No. Invoices are paid in full, online by card, through NETOPIA Payments, from your client account. If you have a special situation, email contact@gazduireonline...
My invoice is due at the weekend. Can I wait until Monday to pay?
Do not assume that the payment deadline automatically moves to the next working day. Check both the invoice due date and the service expiry date: they are diffe...
If I paid by card once, will my next renewal be paid automatically?
No. We don't store card details, so each renewal invoice is paid separately, online by card, through NETOPIA Payments. The invoice is issued before the due date...
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