Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
We keep the Billing and payments FAQ up to date.
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Can I pay several invoices in a single transaction?
Check your client account for an option to select and pay several invoices together. Do not assume that a payment made against one invoice will automatically co...
I have paid for hosting, but my website is not working. Should I pay again?
Do not make another payment simply because your website will not load. Website availability and payment status are separate matters: the problem could involve y...
Do I have to give a reason when exercising my right of withdrawal?
You do not have to justify your decision when exercising your statutory right of withdrawal as an individual buying as a consumer. However, clearly state that y...
My accountant cannot find the invoice in RO e-Factura. What should I check?
First, check that the document is a tax invoice rather than a pro forma invoice, and that the customer details are correct. Note the invoice number and date, th...
Can I receive a refund on a different card if my withdrawal request is accepted?
For a consumer exercising a statutory right of withdrawal, the general rule is to refund the original payment method. A different method may be used if you expr...
How can I check which period a renewal invoice covers before paying?
Compare the invoice description with the service details in your client account: the domain or hosting package, the renewal term and the expiry date shown. The...
I ordered the same service twice. How do I avoid paying for both orders?
Before paying, compare the orders in your client account: the service, associated domain, billing period and each order reference. Similar names do not necessar...
If I request immediate hosting activation, can I still withdraw within 14 days?
If you bought as a consumer, starting the hosting service does not automatically remove your right to withdraw. If you expressly requested that the service begi...
If I change my billing details, does the domain holder change too?
Billing details and domain holder details serve different purposes. Do not assume that updating one automatically updates the other. If you want to change the p...
I received an email saying my hosting is expiring. How can I check whether it is genuine?
Do not follow a payment link in a message that pressures you or asks for your password. Open your client account separately using a known address or saved bookm...
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