Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
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I want future invoices issued to my company rather than to me personally. What should I check?
Before the next invoice is issued, check the billing details in your client account and have your company name, address and tax identification number ready. Ask...
I've changed my email address. What should I check to keep receiving billing messages?
Check the email address associated with your client account and update it using the available options. If you are asked to confirm the new address, follow the i...
Does the 14-day right of withdrawal apply if I bought the service for my company?
The statutory 14-day right of withdrawal under Romanian Emergency Ordinance 34/2014 applies to a consumer: an individual buying outside their professional or bu...
How can I keep proof that I submitted my withdrawal request on time?
Submit your request through a channel specified in the contractual terms and keep a copy showing the date and time it was sent. Clearly state that you are exerc...
I ordered a domain and hosting together. Do the same withdrawal rights apply to both?
Do not treat the whole order as a single service. Consumers have a statutory 14-day withdrawal period, but the conditions depend on what you purchased. For doma...
I received a pro forma invoice. Can I use it as a tax invoice for my accounts?
A pro forma invoice does not replace a tax invoice. It is used to request payment rather than serve as the tax document for that payment. Check the document’s h...
My company needs an internal purchase order number on the invoice. What should I do?
Clarify this requirement before placing your order or making payment. Ask your finance team for the exact reference and check whether it must appear on the invo...
I have paid the invoice, but I am still receiving payment reminders. What should I check?
Compare the invoice number in the reminder with the one you paid. Also check the service, billing period, amount and message date: the reminder may concern anot...
If I stop using my website, do I need to do anything to stop receiving payment requests?
Not using your website or deleting its files does not, by itself, mean that you have requested cancellation of the service. Check your client account for your s...
I disagree with a payment. Should I ask my bank to dispute it straight away?
If you recognise the payment but dispute the amount or service, first review the order, invoice and relevant correspondence. Send a request for clarification id...
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