Frequently asked questions: Billing and payments
Find all information about Billing and payments in one place. Our Billing and payments FAQ is comprehensive and useful.
Billing and payments
We keep the Billing and payments FAQ up to date.
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Does transferring a .ro domain to you cost anything or extend its registration?
No. Transferring a .ro domain to us is free and does not change its expiry date. The transfer does not add another year to the registration, so you need to plan...
Do the prices shown on your website include VAT, or is it added at checkout?
Yes, the prices shown on our website include VAT. You do not need to add VAT again to the displayed amount when budgeting for your chosen service.Before submitt...
Can I access my client account without relying on a password alone?
Yes. Alongside password sign-in, we offer two-factor authentication, passkeys and sign-in through Google, Microsoft or Facebook for your client account.For addi...
My domain has expired. Can I still renew it?
Sometimes, yes, but renewal depends on the domain extension and its stage in the expiry process. Do not assume that you can recover it under the same conditions...
How soon will I receive my refund after exercising my right of withdrawal?
For a valid withdrawal under Romanian Emergency Ordinance OUG 34/2014, we must issue the refund without undue delay and within 14 days of being informed of your...
Do I need a special form to exercise my right of withdrawal?
No. Under Romanian Emergency Ordinance OUG 34/2014, you can use the statutory withdrawal form, but it is not compulsory: you can also send an unequivocal statem...
Hosting questions
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Domain questions
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
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