Questions fréquentes : Billing and payments
Retrouvez toutes les informations sur Billing and payments au même endroit. La rubrique de questions sur Billing and payments est complète et utile.
Ce contenu n'est disponible qu'en roumain et en anglais ; le texte anglais est affiché ci-dessous.
Billing and payments
Nous mettons constamment à jour les questions fréquentes sur Billing and payments.
Si vous ne trouvez pas ici la réponse que vous cherchez, contactez-nous à tout moment.
I paid the wrong invoice by mistake. What should I do?
Make a note of the invoice number you paid and the one you intended to pay. Check your client account to identify the services associated with each invoice, and...
My account shows a renewal invoice for a service I don't recognise. What should I check?
Compare the service name and billing period with your previous orders and the services you use. An older domain, an abandoned project or a technical name can ma...
I want to change my hosting plan. What should I do with the renewal invoice I've already received?
You can move to a larger plan or size directly from your client account; upgrades are applied automatically. If you move to a smaller size, the difference becom...
Can someone else pay my invoice for me?
Yes. An invoice can be paid with someone else's card, online through NETOPIA Payments, from the invoice page in your client account. The cardholder authorises t...
Is it safe to pay my invoice on a public computer or public Wi-Fi?
For an online payment, it is safer to use an up-to-date personal device and a trusted connection. On a public computer, you cannot easily check for software tha...
If I pay for my domain renewal, does that renew my hosting too?
A domain and web hosting are separate services, even when you use them for the same website. Paying an invoice for your domain should not be taken as confirmati...
I want to transfer my domain to another provider. What should I do with the renewal invoice?
Before deciding whether to pay the invoice, check the domain’s expiry date and the transfer status. Transfer rules and timescales can vary by domain extension,...
Can I pay an invoice in instalments?
No. Invoices are paid in full, online by card, through NETOPIA Payments, from your client account. If you have a special situation, email contact@gazduireonline...
My invoice is due at the weekend. Can I wait until Monday to pay?
Do not assume that the payment deadline automatically moves to the next working day. Check both the invoice due date and the service expiry date: they are diffe...
If I paid by card once, will my next renewal be paid automatically?
No. We don't store card details, so each renewal invoice is paid separately, online by card, through NETOPIA Payments. The invoice is issued before the due date...
Questions sur l’hébergement
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Questions sur les domaines
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
TOUJOURS PAS TROUVÉ ? NOUS POUVONS VOUS AIDER !
Notre équipe est toujours prête à répondre à vos questions ou à vous aider à résoudre n’importe quel problème.
NOUS SOMMES LÀ POUR VOUS RÉPONDRE