Questions fréquentes : Billing and payments
Retrouvez toutes les informations sur Billing and payments au même endroit. La rubrique de questions sur Billing and payments est complète et utile.
Ce contenu n'est disponible qu'en roumain et en anglais ; le texte anglais est affiché ci-dessous.
Billing and payments
Nous mettons constamment à jour les questions fréquentes sur Billing and payments.
Si vous ne trouvez pas ici la réponse que vous cherchez, contactez-nous à tout moment.
Can I pay several invoices in a single transaction?
Check your client account for an option to select and pay several invoices together. Do not assume that a payment made against one invoice will automatically co...
I have paid for hosting, but my website is not working. Should I pay again?
Do not make another payment simply because your website will not load. Website availability and payment status are separate matters: the problem could involve y...
Do I have to give a reason when exercising my right of withdrawal?
You do not have to justify your decision when exercising your statutory right of withdrawal as an individual buying as a consumer. However, clearly state that y...
My accountant cannot find the invoice in RO e-Factura. What should I check?
First, check that the document is a tax invoice rather than a pro forma invoice, and that the customer details are correct. Note the invoice number and date, th...
Can I receive a refund on a different card if my withdrawal request is accepted?
For a consumer exercising a statutory right of withdrawal, the general rule is to refund the original payment method. A different method may be used if you expr...
How can I check which period a renewal invoice covers before paying?
Compare the invoice description with the service details in your client account: the domain or hosting package, the renewal term and the expiry date shown. The...
I ordered the same service twice. How do I avoid paying for both orders?
Before paying, compare the orders in your client account: the service, associated domain, billing period and each order reference. Similar names do not necessar...
If I request immediate hosting activation, can I still withdraw within 14 days?
If you bought as a consumer, starting the hosting service does not automatically remove your right to withdraw. If you expressly requested that the service begi...
If I change my billing details, does the domain holder change too?
Billing details and domain holder details serve different purposes. Do not assume that updating one automatically updates the other. If you want to change the p...
I received an email saying my hosting is expiring. How can I check whether it is genuine?
Do not follow a payment link in a message that pressures you or asks for your password. Open your client account separately using a known address or saved bookm...
Questions sur l’hébergement
- What is WordPress?
- What is Managed WordPress Hosting?
- How does your version of WordPress differ from other installations?
- Do I need to set up my database?
- What is Shared Hosting?
- How do I get started with Shared Hosting?
Questions sur les domaines
- Which domain extensions can I register with you?
- What details do I need for a .ro domain?
- How do I transfer my domain to you?
- What happens if my domain expires?
- Are my details shown publicly in WHOIS?
- Can I register a domain before I have a website or hosting plan?
TOUJOURS PAS TROUVÉ ? NOUS POUVONS VOUS AIDER !
Notre équipe est toujours prête à répondre à vos questions ou à vous aider à résoudre n’importe quel problème.
NOUS SOMMES LÀ POUR VOUS RÉPONDRE